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 Refund & Exchange Policy

Last updated: April 2026

Our Policy

At Iron Rose Co., we want you to love what you ordered. If something isn't right, we offer exchanges or store credit — we do not offer cash refunds unless the item arrives faulty or incorrect.

Eligibility for Exchange or Store Credit

To be eligible, your item must meet all of the following conditions:

• Returned within 14 days of receiving your order

• Unworn, unwashed, and in original condition

• Tags still attached (if applicable)

• In the original packaging

Items that have been worn, washed, damaged by the customer, or returned after 14 days will not be accepted.

How to Request an Exchange or Store Credit

To start a return, email us at ironrosefashion@gmail.com within 14 days of receiving your order. Please include:

• Your order number

• The item you'd like to exchange or return

• The reason for your return

• A photo if the item is faulty or incorrect

We will respond within 2–3 business days with instructions on how to send the item back to us.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong item. We recommend using tracked postage, as Iron Rose Co. is not responsible for items lost in return transit.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of receiving your order at ironrosefashion@gmail.com with photos and your order number. In these cases, we will cover return postage and offer a full exchange, store credit, or refund at our discretion.

Sale Items

Items purchased on sale or as part of a promotion are not eligible for exchange or store credit unless they are faulty.

Custom Orders

Custom printed items are made to order and cannot be exchanged or returned unless they arrive faulty or incorrect.

Contact Us

For any return or exchange enquiries, please email us at ironrosefashion@gmail.com.

Iron Rose Co. | Bundaberg, Queensland 4670